Privacy policy

Last updated: August 2026

Ruby Mardi takes the protection of your personal information seriously.

This Privacy Policy explains how Ruby Mardi (“Ruby Mardi,” “we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit rubymardi.com (the “Site”), make a purchase, contact us, or use our services.

Privacy Officer

Ruby Mardi's Privacy Officer is:

Karène Lefebvre
Ruby Mardi
208 Rue Saint-Zotique Est
Montreal, Quebec H2S 1L1
Canada
ruby@rubymardi.com

You may contact her with any questions about this Privacy Policy or our privacy practices, to exercise your privacy rights, or to submit a complaint concerning the protection of your personal information.

Personal Information We Collect

Depending on how you interact with us, we may collect information such as:

your first and last name;
your email address and telephone number;
your billing and shipping addresses;
information required to process your orders and payments;
information about products you purchase or are interested in;
communications you send to us;
certain technical information about your device and use of the Site, including your IP address, browser, time zone, and interactions with the Site;
information collected through cookies, pixels, and similar technologies, depending on your privacy choices.

We seek to limit our collection of personal information to what is necessary for the purposes described in this Policy.

How We Collect Personal Information

We may collect personal information:

directly from you, including when you place an order, complete a form, subscribe to our communications, or contact us;
automatically when you use our Site, including through cookies and similar technologies;
from service providers involved in operating our store and providing our services, where permitted by law.

How We Use Personal Information

We may use your personal information to:

process and fulfill your orders;
process payments and arrange delivery;
communicate with you regarding an order, inquiry, or service;
provide customer support;
prevent and detect fraud or potentially risky activity;
operate, secure, and improve our Site and services;
understand how our Site is used and measure its performance;
personalize your experience where you have consented to such personalization;
send you marketing communications where you have consented or where otherwise permitted by law;
comply with our legal and regulatory obligations.

We do not use personal information for purposes incompatible with those for which it was collected unless permitted by law or with your consent.

Cookies and Similar Technologies

Our Site uses cookies and similar technologies.

Some cookies are strictly necessary for the Site to function, including for security, navigation, maintaining your shopping cart, and processing orders. These cannot be disabled when they are necessary for the operation of the Site.

Other technologies may be used for personalization, analytics, or advertising.

Where consent is required, these technologies are activated according to the choices you make through our privacy preferences tool.

You may:

accept all optional categories;
reject them;
select the categories you wish to allow.

You may subsequently change your privacy preferences using the privacy options available on our Site.

Our consent tool is provided through Shopify's customer privacy functionality. Shopify states that its cookie banner governs Shopify-specific tools, including Shopify cookies and Shopify Pixels.

Sharing Personal Information

We may disclose certain personal information to service providers when necessary to operate our business and provide our services.

These may include providers of:

e-commerce and hosting services;
payment processing;
shipping and delivery;
technology and IT services;
analytics and marketing services, where the required consent has been provided.

We use Shopify to operate our online store.

We may also disclose information when required by law or when necessary to protect our rights, prevent fraud, or respond to a valid legal request.

We do not sell your personal information.

Processing Outside Quebec

Some of our service providers may process or store personal information outside Quebec, including elsewhere in Canada, the United States, or other jurisdictions.

In these circumstances, the information may be subject to the laws of the jurisdiction in which it is processed.

Quebec privacy legislation also imposes requirements before businesses communicate personal information outside Quebec, including conducting a privacy impact assessment.

Retention and Destruction

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected and to meet our legal, accounting, and business obligations.

Retention periods may therefore vary depending on the nature of the information and why we hold it.

When personal information is no longer required, we take reasonable steps to securely destroy it or, where permitted by law and appropriate, anonymize it in accordance with applicable requirements.

Protecting Your Personal Information

We use reasonable administrative, technical, and physical safeguards designed to protect the personal information in our custody against loss, theft, and unauthorized access, use, or disclosure.

Access to personal information is limited to individuals who require it in the course of their duties.

However, no method of electronic transmission or storage can guarantee absolute security.

Your Rights

Subject to applicable legal requirements and exceptions, you may have the right to request:

access to the personal information we hold about you;
correction of inaccurate or incomplete personal information;
withdrawal of consent where processing is based on your consent;
in certain circumstances, cessation of dissemination or de-indexation of personal information;
certain computerized personal information in a structured, commonly used technological format where the right to data portability applies.

Quebec's data portability right has applied since September 22, 2024.

To exercise any of these rights, contact our Privacy Officer at ruby@rubymardi.com.

European Economic Area Residents

If you reside in the European Economic Area (“EEA”), depending on the circumstances, we may process your personal information based on your consent, the performance of a contract, compliance with a legal obligation, or our legitimate interests where those interests do not override your fundamental rights and freedoms.

You may also have additional rights under the General Data Protection Regulation (“GDPR”), including rights of access, rectification, erasure, restriction, objection, and, where applicable, data portability.

You may contact us at ruby@rubymardi.com to exercise your rights.

Complaints

If you have a question or complaint regarding our handling of your personal information, please first contact our Privacy Officer:

Karène Lefebvre
ruby@rubymardi.com

You may also exercise any remedies available to you through the applicable privacy authority, including Quebec's Commission d'accès à l'information where Quebec privacy legislation applies.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our practices, services, or legal and regulatory requirements.

Where required, we will provide notice of changes to this Policy.